Examining the Usability of a Video Technology Website for School Support Staff

As a top-ranking state for videoconferencing (VC) penetration, Hawaii’s public school system maintains over 300 endpoints and a multipoint conferencing bridge, requiring quality support and maintenance. However, budget cuts throughout the system have offices relying on websites as a means of internal and external communication. The Video Technology website was created to provide additional knowledge and resources available for school support staff in order to supplement onsite technical assistance by a videoconferencing technician. The purpose of this usability study was to evaluate the ease of use and organization of this website and its ability to assist public school support staff with providing basic technology support information. The goal of this study was to create an inviting, easy to use website while maintaining quality, trustworthy information. Revisions over two rounds of testing revealed initial navigational errors and aesthetic suggestions to improve future deployment. Consistent use of additional navigational features such as breadcrumbs and a secondary menu confirmed these as necessary tools for future web design.